Terms of Service
Last updated: 2026-11-05
Wythaste is operated by Mynd Grid Inc., Toronto, Ontario, Canada ("we", "us"). Wythaste is a Mynd Grid product. These terms are an agreement between you and Mynd Grid Inc. By creating an account or using Wythaste you agree to them and to our Privacy Policy.
1. Who can use Wythaste
You must be 18 or over and able to enter a binding contract. Keep your account details accurate, keep your password to yourself and tell us if you think someone else has used your account. You are responsible for what happens on your account.
2. What Wythaste is
Wythaste is a place for neighbours to gift, trade, rent, hire and sell to each other. We provide the platform and, for paid deals, the payment service through Stripe. We are not a party to the deal between you and another person: we don't own, inspect or guarantee the items or services listed, and the person who lists something is responsible for it being as described, safe and theirs to offer.
3. The five kinds of deal
- Rent and hire: you ask for dates; the owner accepts or declines. Your card is authorised, not charged, when the owner accepts.
- Sell: you buy straight away, with no approval step. If the payment isn't completed within 30 minutes, the hold is cancelled.
- Gift: free; the first person to claim it gets it.
- Trade: you ask; the owner accepts or declines. No money changes hands through Wythaste.
4. Payments, fees and payouts
Payments are processed by Stripe. For rent, hire and sell, the payment is held until the deal is done. It is released to the owner when the owner marks the booking complete or, for a rental, automatically 24 hours after the rental ends.
We charge a platform fee on the rental or sale price, currently 12%. It is not charged on a deposit. We will give notice before changing it. To receive payouts you need a Stripe account in Canada, and Stripe's own terms apply to it.
5. Cancellations
Before the owner accepts, the person who asked can cancel. After the owner accepts, either side can cancel and must give a reason.
6. Disputes
For a paid booking, either side can open a dispute within 24 hours after it is completed. We aim to respond within 48 hours. We will look at what both sides tell us and the booking's record, and decide how the held payment is handled. Our decision on the payment does not limit any rights you have under the law.
7. Reviews, reports and blocks
You can review a deal you took part in. Reviews must be honest and about the deal. You can report a person or a listing and block anyone; blocking stops messages and bookings between you in both directions.
8. What you can't do
Don't list anything illegal, dangerous, stolen, counterfeit or not yours to offer. Don't harass, threaten or discriminate against anyone. Don't post false or misleading listings or reviews. Don't send spam, scrape Wythaste, get around our security or rate limits, or use someone else's account. Don't arrange to take a deal off Wythaste to avoid the fee after meeting through it.
9. Your content
You keep ownership of what you post. You give us permission to store it, show it on Wythaste and use it to run and promote Wythaste, for as long as it is on Wythaste. Don't post anything you don't have the right to share.
10. Our moderation
We can remove listings or reviews, suspend or close accounts and cancel bookings that break these terms or put people at risk. Where it is safe to do so, we will tell you why.
11. Referral credit
If we run a referral offer, credit is earned when someone you invited completes their first paid booking, can only be used against our fee and expires after 90 days. We may change or end the offer at any time; credit already earned stays valid until it expires.
12. Liability
Meet safely and use your judgment. To the extent the law allows, Wythaste is provided as it is, and we are not liable for the items, services or conduct of other people, or for indirect losses. If we are found liable to you, our liability is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection law that can't be limited.
13. Ending your account
You can deactivate or delete your account in Settings. We can suspend or close accounts that break these terms. Some records stay after an account is closed, as our Privacy Policy explains.
14. Changes to these terms
When we change these terms we post the new version here with a new date, and if a change is significant we tell you by email or in Wythaste before it applies.
15. Law
These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.
16. Contact
Mynd Grid Inc., for Wythaste: support@wythaste.com